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MINIMUM ORDERS​​

$200 minimum spend​

Product Packs of:

Greeting cards – 6  

Postcards – 10 

Prints - 2

Notebooks - 4

Bookmarks - 10

Sticker - 10

Tote Bag - 6

Tea Towel - 6

Gift Tags - 4

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PAYMENTS

Payment preferred by direct deposit.

​Credit cards incur a 2.2% fee which is added to the invoice after.

Please advise if you would like to pay with a credit card so I can add it to your invoice.

I accept VISA, Master Card, American Express

 

New stockist: payment is required to start your order.

Existing stockist: payment is required before shipment.  

 

Custom products or print-on-demand.
New stockists: Full payment is required before your product can be made.
Existing stockist: If you have been a reputable stockist for some time, I may choose to process your order before payment is received. In this case, your order will be subject to our custom-made cancellation policy.

 

Paid orders will be prioritised and shipped as soon as possible, usually within 6 business days, unless subject to back orders or require custom-made.

Orders placed via email will be invoiced and must be paid prior to order despatch. Once payment is received, the terms outlined above will apply.

 

Backorders:

If an item is out of stock or needs to be made, I will notify you and provide an ETA.
You can decide whether to wait for the items or split the order. Split deliveries may incur an additional postage charge.

 

Custom made:

Custom orders may take longer; you will be notified before or after placing the order. The time frame is determined by the nature of the customisation.
Print on demand is also considered custom-made.

 

WHOLESALE PRICING

Prices are subject to change without notice, but I will try to notify you via email of any price changes, so please ensure that you are receiving the newsletters. This website provides the most current pricing information.

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FREIGHT

​Freight is not included in the cost price and will be charged on top of the order.

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Cost may vary but an estimate for standard mail:

Small order minimum- $18.00

Medium order- $25.00

Large order- $32.00

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Please advise if you prefer registered mail or express.

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I use a combination of Australia Post or Sendle, depending on the size of your order and your location. Please advise if one option is preferred or there is a problem with your location to receive items through Sendle.

 

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LEAD TIMES

Are based on time to invoice, time to wait for payment to be received and time to make and ship orders.

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Due to the structure of my sustainable business, I make most stock as needed. Therefore, some items are ready to go, but others are made to order. This can sometimes affect lead times. Read more about my sustainable practices below. 

I will let you know if there are any significant delays that might occur from supply chain issues or illness.

Please let me know if you have a deadline for your order to arrive and I can advise if it will be possible or not.

 

 

CANCELATIONS

If you need to cancel or change your order, please do so in writing as soon as possible. Depending on the circumstances, you may be unable to cancel your order, or you may be able to cancel only a portion of it. If your order required more work than usual to set up, an admin fee may be charged.

 

Custom made orders can’t be cancelled once work and production has begun. In rare circumstances, you may be able to claim a portion of your payment back, less the percentage of work completed.

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DAMAGES AND DEFECTS

Please inspect all shipments immediately upon arrival. Please contact info@monicamcnab.com within 3 days business days of receipt of damaged goods or defective items. Returns will be replaced with new merchandise, if possible. If Items were custom made and can’t be remade again then a refund may be issued.

 

LOCATION EXCLUSIVITY

I try to keep my product exclusive to the best of my ability. I generally will prioritise exclusivity, but only at my discretion or with prior written agreement. 

Example of circumstances that may influence my decision: To maintain exclusivity, your store must perform well with my product totalling at least $1500 in total orders per year, be an excellent store fit, have an optimal store location, and have consistent payments. If any of these conditions are not met, I reserve the right to wholesale to other stockists in your area without prior notice. Written agreements or contracts will be subject to the agreed terms.

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DISTRIBUTION

My products may not be distributed through any physical or online marketplaces, including eBay. Etsy, Amazon, Temu or similar.

 

COPYRIGHT AND INTELLECTUAL PROPERTY

All rights reserved; Monica McNab's illustrations, artwork, products, images, and product copy are copyrighted and belong to Monica McNab. Approved stockists are welcome to use any of the images from my website or catalogue to promote their products. You may also photograph and film the product in-store to promote your store as well as Monica McNab's product. Some high-resolution images are available upon request by writing to info@monicamcnab.com  

 

CATALOGUE TERMS OF USE

The Catalogue is only intended for stockists.
To gain access, you must be a member. All material in the catalogue is subject to copyright terms. By becoming a member, you agree to all of my terms and conditions.

The membership approval is only for the intended party and should not be shared with a third party.

You are required to keep your information secure.
You are required to keep my information secure.

Monica McNab may grant you a temporary membership pass so that you can review products and plan your first order. This temporary pass is also subject to the terms.

 

All graphics, images and content on this website are protected by

Copyright and are exclusive to Monica McNab

 

CANCELLATION OF MEMBERSHIP​

You can cancel your membership at any time through the My Account area (on PC). or email me and I'll do it from my end.

 

If you violate any of these terms, I reserve the right to cancel your membership.

 

If you are a customer and do not complete your first order, or if it has been a while since you ordered, your membership may lapse and be cancelled at my discretion.

 

Please contact me if you intend to place an order at a later date and need additional time.​

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EXCEPTIONS

There may be circumstances that do not fall within these terms and must be reviewed on an individual basis. If your circumstances do not fit into any of the above terms, please notify me in writing so that we can potentially negotiate an outcome.

 

PRIVACY

Monica McNab does her best to keep information safe and expects the same in return. At present stored information is kept to a minimum. Information collected is used for the express purpose of business interactions. Please read the full privacy statement below.     

 

CHANGES

These terms are subject to reasonable change at no notice. I will do my best to notify you of any important changes.

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SUSTAINABLE FACTS

Monica’s products aim to show that sustainability can be beautiful and desirable. Everything is designed with the intention of valuing sustainability and reducing carbon footprints.

 

Things that are going on behind the scenes to help with sustainability;

-       Creating products from paper, which is a renewable and natural resource. Furthermore, trees absorb CO2 from the atmosphere as they grow, and wood products retain carbon throughout their lifetime;

-       Choosing natural recycled paper or FSC-certified papers, not bleached or coated, making them better for biodegrading once discarded or sent for recycling; 

-       Printing on demand with small runs reduces waste and dead stock;

-     My Studio is powered with solar

-       Paper sizes are standardised to reduce off-cut waste; 

-       A minimal illustration style, using the natural paper as a background, saves precious mineral resources. 

-       Products, if packaged, are packaged in biodegradable cellophane (sorry not compostable yet);

-       Sourcing supplies locally; reducing the use of fossil fuels in transportation;

-       Printers use soy based dye or recyclable ink cartridges;

-       High quality ink is used, ensuring that the product will last for many years and reducing throw-away culture;

-       Package materials are recycled in-house, reducing landfill;

-       Products are sold in do-it-yourself flat packs whenever possible, reducing packaging and inducing the IKEA effect. The IKEA effect is a cognitive bias in which consumers place a vastly higher value on products that they helped to create. A stronger sense of pride and emotional attachment is formed, the result is a better likelihood that items are cherished and not throw away so quickly.  
 
Ethical business practise;

Using FSC certified papers means that the forests are responsibly managed, with a focus on conserving natural habitats for plants and animals as well as respecting the rights of forestry workers and local communities. Products are manufactured in Australia, where strict regulations govern proper pay rates and working conditions are safer due to high health and safety standards.

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If you have any suggestions on how to be more environmentally friendly or if you have any questions please contact me.

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PRIVACY POLICY

Monica McNab is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

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What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone,  in person meeting and facsimile, by email, via our website www.monicamcnab.com, from social media, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

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Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•           For the primary purpose for which it was obtained

•           For a secondary purpose that is directly related to the primary purpose

•           With your consent; or where required or authorised by law.

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Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

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Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•           Third parties where you consent to the use or disclosure; and

•           Where required or authorised by law.

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Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

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Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Monica McNab will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

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Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We  will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

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Policy Updates

This Policy may change from time to time and is available on our website.

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Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

 

Monica McNab

info@monicamcnab.com

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